Your Privacy Matters

Privacy Policy

At Assistance 2 Thrive, we are committed to protecting your privacy and handling your personal information with care and transparency.

Last Updated: September 2025

Information We Collect

Personal Information

  • • Contact details (name, address, phone number, email)
  • • NDIS participant number and plan information
  • • Health and disability information relevant to service provision
  • • Emergency contact information
  • • Financial information for billing purposes
  • • Communication preferences and service feedback

Automatically Collected Information

  • • Website usage data and analytics
  • • IP addresses and browser information
  • • Cookies and similar tracking technologies
  • • Service interaction logs and timestamps

How We Use Your Information

Service Delivery

  • • Provide NDIS support services
  • • Develop and implement support plans
  • • Coordinate with healthcare providers
  • • Monitor service quality and outcomes

Administrative Purposes

  • • Process payments and billing
  • • Maintain accurate records
  • • Comply with NDIS requirements
  • • Handle complaints and feedback

Information Sharing & Security

When We Share Information

Healthcare Providers

With your consent, to coordinate care and services

Legal Requirements

When required by law or to protect safety

NDIS Commission

For regulatory compliance and quality assurance

Security Measures

Technical Safeguards

  • • Encrypted data transmission and storage
  • • Secure access controls and authentication
  • • Regular security audits and updates
  • • Firewall protection and monitoring

Physical & Administrative

  • • Locked filing systems and restricted access
  • • Staff training on privacy obligations
  • • Confidentiality agreements for all personnel
  • • Regular policy reviews and updates

Your Privacy Rights

Access Your Information

Request a copy of the personal information we hold about you, free of charge in most cases.

Correct Information

Request corrections to any inaccurate or incomplete personal information.

Restrict Processing

Request limitations on how we use your information in certain circumstances.

Data Portability

Receive your personal data in a structured, commonly used format.

Withdraw Consent

Withdraw consent for certain uses of your information (where consent is the legal basis).

Lodge Complaints

Contact us directly or lodge a complaint with the Australian Privacy Commissioner.

Privacy Questions?

Contact our Privacy Officer for any questions about this policy or to exercise your privacy rights.

(08) 8250 2001

Policy Updates

We may update this privacy policy from time to time. We'll notify you of any significant changes.

Last updated: January 2025

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