We're committed to providing quality services and continuously improving. Your feedback helps us ensure we meet your needs and maintain the highest standards of care.
All complaints are handled confidentially and without fear of reprisal
We acknowledge complaints within 24 hours and aim to resolve within 5 business days
We work with you to find fair and appropriate solutions
Your feedback drives our commitment to excellence and helps us create better experiences for all our participants.
Please provide as much detail as possible to help us understand and address your concerns effectively.
If you're not satisfied with our internal complaint resolution process, you have the right to lodge complaints with external agencies.
Independent regulator for NDIS providers
The Commission handles complaints about NDIS providers and can investigate issues related to service quality, safety, and compliance with NDIS standards.
Free, confidential complaint service with interpreter services available
Independent complaint resolution service
The Ombudsman can investigate complaints about government agencies and some private organizations, including issues with NDIS administration.
Monday to Friday, 9:00am - 5:00pm (local time)
Independent advocacy services can help you understand your rights and support you through the complaint process.
Free interpreter services are available for all complaint processes. Call TIS National on 131 450.
Community legal centers may provide free legal advice about your rights and options for complaint resolution.
You have the right to make a complaint without fear of reprisal or discrimination. All complaints are taken seriously and will be handled fairly and confidentially.