NDIS Code of Conduct

Understanding the professional standards and ethical requirements that guide all NDIS providers in delivering quality support services.

What is the NDIS Code of Conduct?

The NDIS Code of Conduct sets out the standards of behaviour and practice expected of all NDIS providers and their workers when providing supports and services to people with disability.

Legal Requirement

All NDIS providers and their workers must comply with the Code of Conduct as a condition of registration and operation.

Participant Protection

The Code protects participants by ensuring providers deliver services safely, respectfully, and with integrity.

Quality Standards

Establishes minimum standards for professional conduct and service delivery across all NDIS supports.

Our Commitment

Assistance 2 Thrive is fully committed to upholding the highest standards outlined in the NDIS Code of Conduct in all our service delivery.

100% Compliant

Core Principles of the Code

The NDIS Code of Conduct is built on fundamental principles that guide ethical and professional behaviour.

Respect & Dignity

Treat each person with dignity, respect their rights, and recognise their individuality and worth.

Safety First

Ensure the safety and wellbeing of participants in all circumstances and environments.

Professional Integrity

Act with honesty, transparency, and accountability in all professional dealings.

Choice & Control

Respect participant choice and support their right to make decisions about their own lives.

Privacy & Confidentiality

Protect personal information and maintain confidentiality at all times.

Continuous Improvement

Maintain competence and continuously improve skills and knowledge.

Key Requirements

Specific obligations that all NDIS providers and workers must meet under the Code of Conduct.

1

Act with respect for individual rights

Respect the rights of people with disability and treat them with dignity, regardless of their background, characteristics, or circumstances.

  • Recognise and respect human rights
  • Treat people with dignity and respect
  • Value diversity and inclusion
2

Act with integrity and care

Provide supports and services safely and competently, with care and skill.

  • Act honestly and transparently
  • Provide services safely and competently
  • Act in the best interests of participants
3

Respect participant independence and choice

Support participants to make their own decisions and respect their right to take risks.

  • Support informed decision-making
  • Respect the right to take risks
  • Promote independence and community participation
4

Avoid conflicts of interest

Identify and manage any conflicts of interest appropriately.

  • Declare potential conflicts
  • Manage conflicts appropriately
  • Maintain professional boundaries
5

Manage complaints effectively

Have effective complaint management processes and respond appropriately to complaints.

  • Establish clear complaint processes
  • Respond promptly and fairly
  • Learn from feedback and complaints

Our Commitment to You

At Assistance 2 Thrive, we don't just meet the NDIS Code of Conduct requirements - we exceed them. Our commitment to ethical practice and participant wellbeing is at the heart of everything we do.

Excellence

We strive for excellence in all aspects of service delivery

Integrity

Honest, transparent, and ethical in all our interactions

Respect

Every participant is treated with dignity and respect